His presentation addressed one of the most urgent and strategic issues in today’s financial ecosystem: the evolution of the payments infrastructure, marked by the search for operational optimization, technological agility and a customer-centric experience.
The financial sector facing the challenge of technological efficiency
Pineda began by recognizing that the financial sector is one of the most sensitive to the quality of technological service, since customers expect a smooth and fast experience in any payment or transaction they make, and that different service channels must provide reliability, security and efficiency to generate a shopping experience for users, such as the immediate payment models implemented in the region.
In this context, technological efficiency is not an option, but a necessity to ensure competitiveness, sustainability and, above all, user confidence. “Technology expectations in the financial sector are rising year after year. Never before has there been so much pressure to deliver agility and quality while maintaining tight profit margins,” he pointed out.
Frictionless interoperability
One of the main themes of CLAI PAYMENTS® Technologies’ presentation was the challenge of interoperability. In an environment marked by multiple channels, regulators, networks and messaging formats, effectively connecting and orchestrating all the pieces becomes indispensable. This need is not new, but today the complexity is exponentially greater.
To address this complexity, CLAI PAYMENTS® Technologies offers adaptive transactional solutions capable of integrating legacy and modern technologies, managing multiple authorization flows, and facilitating migration to more flexible architectures, such as AZ7®, a robust platform that allows intelligent routing of transactions between channels, core systems and acquiring networks, reducing response times and operating costs.
Access here to CLAI PAYMENTS® Technologies speech at IBM TECH SUMMIT Bogotá 2025
Agility in complexity
The speech also addressed the challenges posed by legacy infrastructures. Many banks still rely on rigid and outdated systems that hinder innovation and regulatory compliance or even pay penalties for not complying with regulations, when this should be a competitive differential.
Therefore, one of the values most defended by the company is adaptability: modular, scalable and secure solutions that not only comply with regulations such as PCI, but also allow an orderly and sustainable technological evolution.
A differential factor with IBM Cloud
Throughout the presentation, specific cases of implementation in conjunction with IBM® Cloud were highlighted, where effective results were achieved both in scalability and resilience. One example was the implementation in a Chilean entity that, in just six months, managed to connect its operations from Chile with servers in the United States, reducing costs and significantly improving the customer experience.
Another exemplary case was an entity that managed to scale its processing capacity by 500% during a commercial campaign, without interruptions or errors. Thanks to the elastic architecture and the pay as you go model, the institution optimized resources and maintained 24/7 operation with full transaction integrity.
Innovating with purpose
The intervention closed with a key reflection: “Innovating in technology in the financial sector must have a clear purpose: to optimize resources, improve the experience and ensure sustainability”. Under this vision, CLAI PAYMENTS® Technologies proposes a payments infrastructure capable of serving both the present and the future, facilitating integration with fintechs, local networks, instant payments and new modalities such as cashback.
And he concluded with a phrase that captured the spirit of the event:
The best time to plant a tree was 20 years ago. The second best time is now. Evolving the payments infrastructure does not have to be a painful and costly journey.
An ecosystem poised for growth
With more than 30 years in the market and a presence in 17 countries, CLAI PAYMENTS® Technologies has built a technology ecosystem that combines expertise, innovation and strategic vision. The alliance with IBM and the focus on simplifying, integrating and protecting transactional processes position the company as a benchmark in the digital transformation of the Latin American financial system.
Participation in the IBM® Tech Summit Bogota 2025 not only reinforced its commitment to innovation, but also demonstrated that the payment infrastructure of the future is built today, with solutions that empower the customer, integrate with intelligence and operate with agility. If you want to learn more, leave us your details below and a specialized agent will contact you.
